Returns & Exchanges

At Alpaca Collections, we want you to be completely satisfied with your luxury alpaca apparel. If your purchase doesn't meet your expectations, we offer a 30-day return policy for items in their original, unworn condition with tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all original tags and labels are intact to qualify for a full refund.

3

Ship the Package

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing